Shipping Policy
We mostly ship your items on the same day the order is placed (Mon - Friday). If the order is placed during the weekends, we ship the order on the next working day.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
The average delivery time around Australia is 3 - 5 business days. Tribe&Trail is not responsible for delays in delivery due to weather or other events beyond our control.
International Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
International orders are subject to additional shipping and handling charges. Additional taxes and customs charges are the responsibility of the customer.
Please note, you may experience a few extra days in shipping timelines. Shipping to these locations may take 11 - 15 business days.
Customs, import duties and brokerage fees are the responsibility of the customer. These charges vary and are charged when your package reaches its destination country. We recommend that customers contact their local customs office for details on how these charges are assessed and applied. Packages that are returned due to unpaid duties and customs will be charged an additional shipping fee.
How is my order shipped?
Various methods are used within Tribe&Trail to ensure your shipment is received in a timely manner. To check the progress and shipping method of your package, log in to your account and check the order in your order history.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
How can I track my order?
We provide tracking information in your shipping confirmation email that’s sent out once we’ve shipped your order. You may also view this information in your account and check the order in your order history.