If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
You may return most new, unopened items within 30 days of delivery for a full refund. Should the return is a result of our error (you received an incorrect or defective item, etc.) we shall pay the return shipping costs.
If the item was incorrectly ordered or you changed your mind must be returned in as new condition in the original packaging.
A replacement, refund or store credit will be applied on receipt of the items. Where items were incorrectly ordered , they must be returned in as new condition in the original packaging.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Steps to return an Item
Contact Us and advise us of the reason for the return.
Package and return your items to:
235 Railway Parade, Maylands WA 6051
Any replacement, a refund or store credit will be applied on receipt of the items. Where items were incorrectly ordered , they must be returned in as new condition in the original packaging.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.